This privacy statement describes how we at LABELS4U® use the information which we collect on our website, www.labels4u.co.uk If you have any questions about this statement or your personal information, please contact us at customerservices@labels4u.co.uk
You do have to give us personal information to shop on this website
Information Collection and Use
LABELS4U® is the sole owner of the information collected on this website. We do not sell, share or transfer this information except as set out in this statement. We use your information to improve our marketing, for administration and to supply good and services. We may employ the services of a third party to help us in certain areas, such as website hosting. In some cases, that third party may receive your information. However, at all times LABELS4U® will control and be responsible for the use of your information.
The types of information we collect are described below:
Newsletter
To subscribe for newsletters and news updates you need to register with us by supplying your email address. To unsubscribe, email us at customerservices@labels4u.co.uk.
Supply of Goods and Services
You are required to give your contact information (such as name, address, phone number and email address) so that we can deliver the goods or supply the services to you. This information also enables us to contact you about the goods and/or services you have ordered. Optionally, you may provide demographic information (such as company name and position). If you do provide such information we are able to use it to provide a more personalised experience on our website.
We are extremely concerned to protect your privacy and confidentiality. We understand that all users of our site are quite rightly concerned to know that their data will not be used for any purpose unintended by them, and will not fall into the hands of a third party. Our policy is both specific and strict. If you think our policy falls short of your expectations or that we are failing to abide by our policy, do please tell us.
Use of the information we collect, and why it is necessary to collect it:
1 Basic identification and contact information, such as your name and contact details.
This information is used:
1.1 to provide you with the services which you request;
1.2 to maintain our accounts;
1.3 for billing;
1.4 to enable us to answer your enquiries;
1.5 for verifying your identity for security purposes;
1.6 for marketing our services and products;
1.7 to help make our web site as useful to you as possible;
1.8 information which does not identify any individual may be used in a general way by us or third parties, to provide class information, for example relating to demographics or usage of a particular page or service.
2 Mouse movements, clicks and text entered into forms on the site using Clicktale. This information is used:
2.1 within LABELS4U® only, to analyse the effectiveness of our web pages for customers and to analyse improvements we can or have made to our site.
3 Your domain name and email address
are recognised by our servers and the pages that you visit are recorded. This information is used:
3.1 in a collective way not referable to any particular individual, for the purpose of quality control and improvement of our site;
3.2 to send you news about the services to which you have signed up;
3.3 to tell you about other of our services.
4 Financial information, including credit card details
This information is used to obtain payment for goods and services you have ordered from us. This information is taken through a secure page which uses 128 Bit SSL Secure Encryption.. You will note that this page has a web address starting “https”, not “http”. The additional “s” denotes its secure status. Such information is automatically encrypted as soon as you confirm it and passes in encrypted form to ourselves. The encrypted information is retained for a period of 2 months, when it is automatically deleted.
Note: your Internet browser may produce a warning message. This is automatic and does not reflect on the high level of security built into our system.
5 Business information
This is information given to us in the course of your business and ours, such as in relation to your application to partner with us or advertise with us. Such information is retained for business use only. We undertake to preserve the confidentiality of the information and of the terms of our relationship. It is not used for any other purpose. We expect you and any partner to reciprocate this policy.
6 Disclosure to Government
and their agencies. We are subject to the law like everyone else. We may be required to give information to legal authorities if they so request or if they have the proper authorisation such as a search warrant or court order.
7 Unlawful Access
Information may be unlawfully available to hackers and snoopers. We take no responsibility for this. The risk is no different from a similar risk in a bricks and mortar establishment. Except as set out above, we do not share, or sell, or disclose to a third party, any personally identifiable information collected at this site. If this policy should change in the future (most unlikely), then we shall provide notification in advance, and the opportunity for all users to indicate whether or not they would prefer that we do not provide the information to third parties as proposed.
8 Information request
At any time you may review or update the personally identifiable information that we hold about you, by contacting us at the address below. To better safeguard your information, we will also take reasonable steps to verify your identity before granting access or making corrections to your information.
9 Other
Your order information will be stored in accordance with this privacy policy but is not available over the internet.
The contract’s content will be stored. You may store the terms and readily look them up. For safety reasons, your order’s data are not available via internet. We keep these data in confidence according to our privacy policy.
10 Cookies
Permanent cookies are stored beyond the duration of the browser session. They are used to generate information for marketing analysis and to assist returning visitors who have asked us to remember their details. None of this information is ever released to any third parties. Visitors can request that their information is deleted or amended at any time by contacting LABELS4U®.
This website uses Google Analytics to help analyse how users use the site. The tool uses “cookies,” which are text files placed on your computer, to collect standard Internet log information and visitor behaviour information in an anonymous form. The information generated by the cookie about your use of the website (including IP address) is transmitted to Google. This information is then used to evaluate visitors’ use of the website and to compile statistical reports on website activity for LABELS4U®.
You can withdraw your granted consents at any time with effect for the future.
Visitors can request that their information is deleted, amended or blocked at any time by contacting LABELS4U® in writing or by telephone.
This confidentiality policy has been compiled so as to comply with current UK, US and EU legislation, so far as we are aware. If you have any questions regarding the confidentiality policy, please contact us:
LABELS4U® PO Box 182, High Peak, SK17 1DX.
Email: customerservices@labels4u.co.uk